i added a photo to the lost dog part that uploaded ok but once my dog was found i tried to upload the same pic but this time it wont upload saing it needs to be jpeg well its the same image i already uploaded for the lost dog so why wont it upload again

Hi Steve I'm also having difficulty adding a photo to my cat's profile page, it is a jpeg file - my PetID: 7380

   

I know I'm probabaly being stupid but I could not load a photo to the missing pet listing and don't seem to be able to load it to this. Anybody help please?

(16-03-2010 09:29 PM)uksteveg Wrote:  I know I'm probabaly being stupid but I could not load a photo to the missing pet listing and don't seem to be able to load it to this. Anybody help please?

Hi Steve,
Can you email me the photo and I can add it for you,

Cheers
Steve

(18-03-2010 08:50 AM)Steve Wrote:  

(16-03-2010 09:29 PM)uksteveg Wrote:  I know I'm probabaly being stupid but I could not load a photo to the missing pet listing and don't seem to be able to load it to this. Anybody help please?

Hi Steve,
Can you email me the photo and I can add it for you,

Cheers
Steve

Steve,
I managed to get round the problem, the picture was too high in resolution, it was just bombing out. I reduced it and its now ok.

Steve

I'm having this problem too. I've resized my photo to 24MB and it's a JPEG. What can I do? I'' attach it here as well.

I’ve got a photo of a found cat, it’s 350x300 pixels, 72dpi and a jpeg and I can’t upload it. I keep being told it must be a jpeg file. IT IS A JPEG FILE. If I knew trying to reunite a cat with its owner was going to be this difficult I wouldn’t have bothered.

Please can you upload this photo and sort your software out.

(07-06-2010 07:50 PM)Disgruntled Wrote:  I’ve got a photo of a found cat, it’s 350x300 pixels, 72dpi and a jpeg and I can’t upload it. I keep being told it must be a jpeg file. IT IS A JPEG FILE. If I knew trying to reunite a cat with its owner was going to be this difficult I wouldn’t have bothered.

Please can you upload this photo and sort your software out.

Hi, Can you email me the photo along with your account id and i can add the photo for you if you are having problems.

(08-06-2010 07:11 AM)Steve Wrote:  

(07-06-2010 07:50 PM)Disgruntled Wrote:  I’ve got a photo of a found cat, it’s 350x300 pixels, 72dpi and a jpeg and I can’t upload it. I keep being told it must be a jpeg file. IT IS A JPEG FILE. If I knew trying to reunite a cat with its owner was going to be this difficult I wouldn’t have bothered.

Please can you upload this photo and sort your software out.

Hi, Can you email me the photo along with your account id and i can add the photo for you if you are having problems.

I tried again this morning and although I was informed the facility wasn’t available and to try later my photo has appeared. I did send a copy to you via email, I can’t believe you put it up within seconds – or are you superman?

(08-06-2010 07:50 AM)Disgruntled Wrote:  

(08-06-2010 07:11 AM)Steve Wrote:  

(07-06-2010 07:50 PM)Disgruntled Wrote:  I’ve got a photo of a found cat, it’s 350x300 pixels, 72dpi and a jpeg and I can’t upload it. I keep being told it must be a jpeg file. IT IS A JPEG FILE. If I knew trying to reunite a cat with its owner was going to be this difficult I wouldn’t have bothered.

Please can you upload this photo and sort your software out.

Hi, Can you email me the photo along with your account id and i can add the photo for you if you are having problems.

I tried again this morning and although I was informed the facility wasn’t available and to try later my photo has appeared. I did send a copy to you via email, I can’t believe you put it up within seconds – or are you superman?

Hi Sue,
You probably added the photo just at the time of a back-up so when it finished the photo would have been added this morning,

Glad the photo is on the listing,

Cheers
Steve